Righteous
02-07-2010, 02:43 PM
Here's an email I sent my cable company regarding their poor service.
It pretty much explains itself:
Dear Armstrong Cable Services,
We have had your cable, internet and telephone services for nearly a decade with little to no issues. More recently, we have been receiving 720p from CBS and NBC in the upper channels (93-1 and 93-2).
Just today, February 7, 2010, those two channels act like they never existed. I ran a thorough channel-scan and a half-hour later those channels still skip by like they don't exist. After moving my extremely heavy widescreen television down 2 flights of steps and running channel scans so that my family could enjoy the Super Bowl, I find out that the channels no longer function.
In confusion, I called Armstrong customer services expecting more than, "Oh, well... what your television is picking up; We have no control over. Those channels will always be inconsistent unless you subscribe to our digital cable services...(advertises the two month free deal...)" and so on. I was very polite in ending the conversation because I knew I was right; That Armstrong shut off those channels JUST for the Super Bowl so they would have a chance to advertise and advance themselves. Personally, I think if I pay for cable services and receive a channel as a result, that it is that cable company's responsibility to properly maintain it; Not take it away and dangle it over our heads when we need it most. I find your actions most despicable and unkind.
-Armstrong Customer.
The woman I spoke to over the phone also blamed it on our recent weather and towers being down. (I'm not stupid, cable is not broadcast through towers if it's hard wired to the station... :rolleyes:) I hate when people lie to your face. :mad:
It pretty much explains itself:
Dear Armstrong Cable Services,
We have had your cable, internet and telephone services for nearly a decade with little to no issues. More recently, we have been receiving 720p from CBS and NBC in the upper channels (93-1 and 93-2).
Just today, February 7, 2010, those two channels act like they never existed. I ran a thorough channel-scan and a half-hour later those channels still skip by like they don't exist. After moving my extremely heavy widescreen television down 2 flights of steps and running channel scans so that my family could enjoy the Super Bowl, I find out that the channels no longer function.
In confusion, I called Armstrong customer services expecting more than, "Oh, well... what your television is picking up; We have no control over. Those channels will always be inconsistent unless you subscribe to our digital cable services...(advertises the two month free deal...)" and so on. I was very polite in ending the conversation because I knew I was right; That Armstrong shut off those channels JUST for the Super Bowl so they would have a chance to advertise and advance themselves. Personally, I think if I pay for cable services and receive a channel as a result, that it is that cable company's responsibility to properly maintain it; Not take it away and dangle it over our heads when we need it most. I find your actions most despicable and unkind.
-Armstrong Customer.
The woman I spoke to over the phone also blamed it on our recent weather and towers being down. (I'm not stupid, cable is not broadcast through towers if it's hard wired to the station... :rolleyes:) I hate when people lie to your face. :mad: